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New Contributor
Posts: 2
Registered: ‎10-23-2012
My Device: Bold 9700
My Carrier: Digicel

Re: OS 6.0 And The Blackberry Bold 9700

i have just bought a Bold 9700, its working fine all to the msn messenger is signing in, but i cant send and receive IMs(instant messages) .ive tried flushing, upgrding, my provider tells me i need to upgrade the OS , that there was an update for the OS 6.0, he says there is  a 6.1. blackberry manager does not show an upgrade for this OS. basically i want my msn to work, sometimes i get an error message saying "internal server error "...............New BB owner 

Posts: 94,198
Likes: 24,319
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: OS 6.0 And The Blackberry Bold 9700


jamarr wrote:

i have just bought a Bold 9700, its working fine all to the msn messenger is signing in, but i cant send and receive IMs(instant messages) .ive tried flushing, upgrding, my provider tells me i need to upgrade the OS , that there was an update for the OS 6.0, he says there is  a 6.1. blackberry manager does not show an upgrade for this OS. basically i want my msn to work, sometimes i get an error message saying "internal server error "...............New BB owner 


jamarr, I'd suggest you delete that MSN Messenger application from Options > Device > Application Management.

Scroll to and delete it.

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

Now, return to AppWorld and reinstall it.

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New Contributor
Posts: 2
Registered: ‎10-23-2012
My Device: Bold 9700
My Carrier: Digicel

Re: OS 6.0 And The Blackberry Bold 9700

this did not help any , am still having the same issue. Although when i deleted the service books and reinstall them, i can send messages to my friends which they recieve , but when they send messages i am not receiving they instant messages .