Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: OS for torch 9850 not updating.

Stonegod84 wrote:

I bought a 9850 through verizon over amazon. When i connected the phone to an older version of desktop manager the phone was recognized as a 9750. 

That would be a highly unusual circumstance, indicating thet something is very wrong with this device...perhaps illegally cloned a particular model inside of a different models case. Very strange indeed. Then again, I'd be interested to know exactly how this recognition was presented to you within the Desktop Software. Further, what the device itself reports on this screen would be worth also checking:

  • KB23393 How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone

Stonegod84 wrote:

Was on a call and after and i realised the phone shut down. Restarted it and the os was taking too long to load i removed the battery and and tried it again but the phone wouldnt come on. I removed the battery again and tried connecting it back to the same pc. Pc does not connect to the device nor does the red light come on. What should i do next. 

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................