Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Member
Posts: 1
Registered: ‎07-25-2012
My Device: 9360
My Carrier: Bell

OS 7.1 Killed my Curve 9360!

Brand new phone. Plugged in to Desktop Software to sync. Offered update 7.1.0.rel722. Said yes. Now it won't boot. Will try to reload OS 7.0.

Highlighted
Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: OS 7.1 Killed my Curve 9360!

[ Edited ]

First off, an official OS release cannot "kill" your phone.  Something went wrong somewhere, but your phone can be recovered.  Perhaps saying it "injured" your phone temporarily would be more appropriate.

 

Anyway, the wording is not important; you would just like to have your phone operating properly again.

 

What you'll need to do is plug your phone back in to your PC and open BlackBerry Desktop Software.  Currently, your phone is not booting and that has everything to do with a corrupt OS.  You need to plug it back in, get BDS to recognize it so it can reload your OS.  There's really no other way than that.

 

 

I hope that helps you.  Please post back with your results.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.