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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎05-17-2012
My Device: Bold 9900
My Carrier: o2

Re: OS 7.1 update freezing "social feeds"

Somehow my phone fixed itself without having to restore the system. I simply left my bold 9900 charging whilst it was seemingly frozen on the social feeds. I then came back two days later to find it had finished backing up and was now working fine. This suggests that it does not freeze on the social feeds, it just takes far longer than it should for it to back up.
New Member
Posts: 2
Registered: ‎05-27-2012
My Device: Curve 9360
My Carrier: Turkcell

Re: OS 7.1 update freezing "social feeds"

I also same problem but when I pull the battery out and get in back it immediatly starts with backup. How can I delete the social feeds I cannot change the screen and which programmes should I delete?
New Member
Posts: 2
Registered: ‎05-27-2012
My Device: Curve 9360
My Carrier: Turkcell

Re: OS 7.1 update freezing "social feeds"

when I reinsert battery  it again starts with backuping how could I ignore it ?

New Member
Posts: 1
Registered: ‎10-16-2012
My Device: Bold 9900
My Carrier: Mtn

Re: OS 7.1 update freezing "social feeds"

how did you delete the social feeds item?

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: OS 7.1 update freezing "social feeds"

Hi nicolegovender,

 

Welcome to the Support Community!

I would recommend trying to reload the BlackBerry® Device Software using the BlackBerry® Desktop Software. For further steps, please see the following KB article: "How to force the detection of the BlackBerry smartphone using Application Loader" http://bbry.lv/IAfXWd

Please note that this process will remove all data from your BlackBerry® smartphone. If you have a backup file taken previous to this issue, you should be able to restore data from that backup.

 

Hope this helps.


-FS


 


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Super Contributor
Posts: 383
Registered: ‎02-15-2012
My Device: Bold 9900
My Carrier: N NetCom

Re: OS 7.1 update freezing "social feeds"

I deleted the Social Feeds from the options/settings on my phone.
New Member
Posts: 1
Registered: ‎11-19-2012
My Device: 9790
My Carrier: 442076396776

Re: OS 7.1 update freezing "social feeds"

i am having the same problem mine has been stuck on 17% since 4pm and ive tried takin out the battery tryin to reset it from the computer and it  still is not working the phone wont allow me to do anthing 

Highlighted
Hall of Famer III
Posts: 58,176
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: OS 7.1 update freezing "social feeds"


riikabaybiie wrote:

i am having the same problem mine has been stuck on 17% since 4pm and ive tried takin out the battery tryin to reset it from the computer and it  still is not working the phone wont allow me to do anthing 


Hi and Welcome to teh Community!

 

(Credit JSanders)

There are two methods of recovery for you to try:

One:

  • Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
  • You will get three option Retry, Update Or Cancel, then click on update.
  • Once it is to the stage of the update "initializing handheld", then insert battery.
  • If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Secondly:

Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877

  • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
  • IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
  • Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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