07-05-2013 09:41 AM
I've just upgraded to OS7.1.
I have a few email accounts that are also shown in the messages folder. When I had system 7.0, I looked at the email in either their own folder or the messages folder without actually opening the email and then the red* to show there was a message disappeared.
With the new system 7.1 when I've looked at the email, again without opening it, the red* does not disappear and sometimes even when I've opened the email and read it it still does not disappear. It even happens when a missed call appears in the messages folder.
Help it's driving me mad as the red* icon stays on the screen even when locked!
07-19-2013 06:03 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.