01-17-2012 06:34 PM
01-23-2012 01:11 PM
Hello matttatum and welcome to the BlackBerry Support Community Forums.
Backup your device data and clear the Sounds/Profiles data base as shown in KB10167
After the data base is clear, recreate your sound settings.
If the tone still does not play, reinstall your device software as shown in KB11320 and test before restoring your device data.
Let me know how you make out.