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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎12-06-2009
My Device: Curve CDMA
My Carrier: Sprint

OS: Feature request: Send message before reset



I have a feature request for the OS for the BB smartphones.


When the phone is locked with a password and the number of attempts is exceeded, the phone's memory is wiped and reset to a near-factory state.  This is good; it protects confidential information from falling into the wrong hands.


What would be useful is, just before the memory is wiped, to send an email message from the default account (probably to the default email account as well, but have this be settable) with information regarding what is happening, a timestamp, and a location as well.  For instance:


This is an automated message from the Blackberry SmartPhone with the following information:

Phone number: xxxxxxxxxx

Serial number: xxxxxxxxxxxxxxxx

<other information such as OS version, &c>


The number of attempts to unlock the phone has been exceeded.  The phone is being reset and the memory cleaned.


Date: xx-xx-xxxx

Time: xx:xx:xx am/pm (TZ information)

Latitude: dd.ddddddd

Longitude: dd.dddddd


You may use this information to locate where the phone was at the time this message was generated.


Is this possible? Advisable? The serial number could be obtained by looking at the phone, so including it shouldn't be a problem.  The phone number may or may not be included.





Hall of Famer III
Posts: 59,093
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: OS: Feature request: Send message before reset

Hello and Welcome to the Forums!

In regards to your hope that RIM will see your message -- these forums are a user-to-user support channel, not a user-to-RIM conduit. As such, it is unlikely that they will see what you have written. However, if you have specific and constructive ideas for them, I have heard that they accept such via email to bbsuggestions@rim.com.

Your idea is indeed interesting...however, I see one flaw. You've said that an email message should be sent FROM the default email account...but you've not said where that email message should be sent TO...

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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New Contributor
Posts: 2
Registered: ‎12-06-2009
My Device: Curve CDMA
My Carrier: Sprint

Re: OS: Feature request: Send message before reset

I think the default should be to send back to the default email account, but it should be configurable to send to a different address if you so choose.