Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-08-2013
My Device: Blackberry Curve 9360
My Carrier: T-Mobile

OS Update disabled (encrypted?) Media Card BB Curve 9360

T-Mobile pushed an operating system update to my phone a couple of weeks ago.  Some annoying things about it.  One is that it has disabled my Media Card.  The phone worked fine pre-update.  Afterward, after every power on it tells me that  "A Media Card has been inserted that is not formatted.  Do you wish to format the Media Card now?"  Truthfully, the answer is that I *don't* want to format the card, because it had some things on it that I would prefer to keep.  But, I did try to "format" the card once or twice and was told the format failed.  And the BB continues to fail to recognize the card.


Not very much system memory without the media card.  Media Card probably is encrypted -- sounds like the way I would have set it up before -- but there is no visible option to work with that now/decrypt, etc.


So, I would like to regain use of my media card.  No reason to think there was a hardware failure.  All signs point to problem with the OS update (current version is 7.1.0 bundle 2507)  Thoughts?  Is there a missing software module or setting?

Hall of Famer III
Posts: 57,812
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: OS Update disabled (encrypted?) Media Card BB Curve 9360

Hi and Welcome to the Community!


I can't think of any BB OS that would block the use of the Media Card...a BES IT Policy could, but not the core OS. Hence, my first guess is that your card has simply gone bad...an unhappy coincidence, to be sure, but not impossible. To test, you need to find another card that is working fine in an identical BB...trade cards and see what happens.



My second guess is that something went wrong with that pushed update, and you might want to do a clean OS reload.


But, before you start, you should attempt to copy the contents of your Media Card to a computer...use a media card adapter on a computer since your BB cannot recognize the card now, and therefore Mass Storage Mode won't be useful. With this, you'll be able to tell if the contents of the card is encrypted or not (if the files have .rem extensions, then they indeed are encrypted).


Next, take a look at the link in my auto-sig regarding Backup processes...you'll want to be sure you have all of the non-BB-Protect stuff completed before you proceed.


Next, at the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.

If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................