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New Member
Posts: 3
Registered: ‎12-13-2008
My Device: Not Specified

OS Update gone terribly wrong



I just tried to update my 8310 through link on my latest Blackberry Email...


I came back with a fatal error and now I have a 8310 w/ no OS and the blackberry desktop app won't allow me to restore my backup.


I need to know how to reset this to box stock.



Posts: 94,747
Likes: 24,446
Solutions: 6,361
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: OS Update gone terribly wrong

You can try to plugging the BB back to the USB and running loader.exe,


Go to c:\program files\common files\research in motion\apploader and double click on the loader.exe file.


If nothing:


You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:


If JL_Cmder does not work, follow this instructional:

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Member
Posts: 3
Registered: ‎12-13-2008
My Device: Not Specified

Re: OS Update gone terribly wrong

Thank you for the tips ~ I get quite a ways, but end up with this:


Unspecified error encountered [J:0x00000005]



I has the 507 message on the screen.  From what I have read this thing should be pretty well wiped out.


Any thoughts on that error?  This was running like a champ until I tried to do the software update that was sent to me by earlier this evening.


"New software update available for your BlackBerry smartphone." no-reply@upgrade.blackberry.com <-- title and sender.


Am I completely hosed?



Posts: 25
Registered: ‎12-13-2008
My Device: Not Specified

Re: OS Update gone terribly wrong

New Member
Posts: 3
Registered: ‎12-13-2008
My Device: Not Specified

Re: OS Update gone terribly wrong

Thank you both, this was a stubborn one for sure.


I went through the steps prescribed to clear the O/S and start from scratch.  I couldn't get the device to clear it would go from the 507 error to 561 and just hang using JL_Cmder.


It took three trys with loader.exe /nojvm (the last of which was done after pulling/reinserting the battery) to get this thing to load.


Once things completed (weird or weirder now)  I have the 4.5 upgrage.  I am very new to this device and I'm glad that I'm a tech for a living or I'd of had to see how far I could throw the thing *LOL*  I was able to restore my prior contacts and calendar via desktop manager w/o out further incident and things are now fine.


I gave you both a Kudos hit & appreciate your timely response!


(Must get a "real" manual on all things Blackberry soon)