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Posts: 16
Registered: ‎04-02-2012
My Device: Q10 - SQN100-3
My Carrier: Optus

OUTLOOK Webmail Access Domain Server Allocation Error - Telstra ISP

[ Edited ]

Dear BlackBerry support team, I have been on the phone with Telstra BlackBerry Exchange team for two days now and we are unable to get a resolution. I need to setup on my BlackBerry Bold 9900 with PIN 2A661112 the Outlook Exchange Webmail account setup and it fails each time. Telstra and I have tested the logon using the same credentials on an iPhone, Android device and Desktop PC and it works perfectly every time. The only thing that I determined that the other devices excluding desktop PC supports is the provision of a domain server name. Also note the the email provider does not have a BES account but have the exchange server setting required to connect via a mobile device. BlackBerry does not have this available in the setup client. Can I get some assistance please on how to setup my exchange mail on my BlackBerry. Please be mindful that all the setting criteria I have has been tested elsewhere and not an issue of the email provider. I require BlackBerry support in having it setup on my device. Thank you & regards Paul Latin 

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Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: OUTLOOK Webmail Access Domain Server Allocation Error - Telstra ISP

Hello Paullatin,

 

To better assist you, what version of Microsoft® Outlook® Web Access is your email provider using? 

 

The following articles may help:

 

Unable to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account

http://btsc.webapps.blackberry.com/btsc/KB02858

 

BlackBerry Internet Service cannot connect to a Microsoft Outlook Web Access account using Microsoft Exchange 2007 or Microsoft Exchange 2010

http://btsc.webapps.blackberry.com/btsc/KB18567

 

 

Error message appears when attempting to integrate a Microsoft Outlook Web Access 2010 account

http://btsc.webapps.blackberry.com/btsc/KB04804

 

I hope this helps.

Thanks.

 

 

-HB

 

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