12-05-2008 12:33 PM - edited 11-04-2009 11:21 AM
Over the Air Software Upgrade (NOTE NOT AVAILABLE FOR DEVICE SOFTWARE UPDATE TO VERSION 5.0)
Over the Air Software Upgrades can be initiated in one of two ways :
(NOTE NOT AVAILABLE FOR DEVICE SOFTWARE UPDATE TO VERSION 5.0)
If the download is not complete, the Wireless Upgrade / Download icon changes to indicate an error
Click on the Icon. This will display the "Download Paused" screen which will provide additional information and provide suggestions on completing your BlackBerry Software Upgrade.
You can cancel a Wireless Upgrade only if you have not initiated the actual software update (see: Cancelling - point of no return). To do so click the Menu key from the Wireless Upgrade screen and Click Cancel Upgrade
Click Update Now and go to step 4
12-06-2008 11:30 AM
All BES Administrators that want to control wireless upgrades should read the following guide to deploy wireless upgrades as by default BES users will not receive an icon and the administrator must choose to send it or can control the upgrade process:
12-07-2008 01:21 AM
Please be advised I did a wireless upgrade this evening, and it went smoothly. Unfortunately around 2 hours later the phone rebooted itself twice and then wiped itself. I lost my BES and all personal emails, along with all contact/calendar information and all added programs.
I sincerely hope this is not going to happen each time there's a wireless upgrade.
12-07-2008 07:39 AM
I tried upgrade wirelessly and it said there was not enough memory--that I needed to erase 5MB of memory. How is this possible? Isn't there an 8GB card that everything gets saved to? If not can I set up the card to be the default storage for apps and media?
Do I need to get rid of programs? The thing did not come with an operating manual hands on to use like any other phone I've purchased.
How can the official website itself not provide info on this issue. I did not see it at 1st scan but maybe I'm wrong.
**bleep** this is frustrating and seems pathetic. Am I going to have to call Verizon today or can the company's website not provide the info in the 1st place for a smooth upgrade?
12-07-2008 12:26 PM
jseville, depending on the number of programs you have installed removing software might be applicable. I would also suggest pulling the battery on the BB before starting the upgrade to see if that helps with free memory.
If it is an option for you you can always use the usb nbased upgrade path at http://www.blackberry.com/storm/upgrades
12-07-2008 01:29 PM
I've only added a few programs, taken a few pics and a couple of video clips. there should be plenty of room on this new device.
I got the desktop manager to try and remove the pics/video from my phone, and when I click on media the media manager is greyed out so I cannot move any photo/video files around---at least I assume that is the way to do it. Any idea on why my media manager is essentially disabled?
Also there a bunch of high memory photos on the phone from RIM--they have locks on them...How do I get these memory hogs off my phone--I didn't ask for them.
12-08-2008 10:47 AM
12-08-2008 02:12 PM