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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-29-2013
My Device: Torch
My Carrier: BT

Old emails being deleted automatically

My old BB Torch had 10,000+ email messages. Since I changed my handset to a newer Torch it is now automatically clearing out my older messages so I never seem to have more than around 300 messages. I have been through the message settings and changed the message display and actions to keep messages forever. I have also gone through my applications and deleted all that I don't use so I really cannot believe it is due to a lack of available memory. Can anyone give advice? I love my BB and usually would use it for everything but now I cannot leave my laptop as I need to be able to pull up old emails. Thanks
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Old emails being deleted automatically

Hello Gembb,


Welcome to the forums. 


Have a look at the below article which may help you out with your issue. 


Email messages are deleted from the BlackBerry smartphone


Let us know if this helps. 



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