07-27-2010 03:06 PM
I have an Pearl 8110 and have had it since December. It has been fine but the last couple of weeks after I have locked the keypad it just freezes and the only way to get it to unlock is to remove the battery and let it reboot. It does not do this every time - about once a day approx. It has not ben damaged or gotten wet. Any ideas would be greatly appreciated.
08-02-2010 11:42 AM
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I would highly suggest you perform a clean reload of the BlackBerry Device software. For instructions on how to do a clean reload, please visit http://www.blackberry.com/btsc/KB11320
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09-04-2010 03:23 PM
Same thing happens with my Tour. Removed battery several times for a reboot and still doesn't work. Have had a clean reboot without success. Getting ready to toss this thing..... Any ideas? The keypad just will NOT unlock.