02-01-2010 04:27 PM
I have a work BlackBerry with a BES connection sending all emails to my main Inbox which is great.
I then created a BIS connection for my gmail account and all my emails go to a separate inbox.
The first inbox which has my work email now gets all the gmail messages too.
How do I remove the gmail from the main inbox?
02-01-2010 04:33 PM
Hi and Welcome to the Forums!
By default, BES email is put only into the Messages icon/app. BIS emails are placed into their own icons, but they remain contained in the main Messages app. This is how it works by default. It is not redundant -- rather, think of Messages as the catch-all place, with the independent BIS icons being a filter, pulling (from Messages) to them only the messages that pertain to them...but if you act on an email (read, delete, etc.) in one, the change will be reflected in the other.
Your BES Admin can push a BES-only email icon to your device. This solution is free, but must be conducted at the BES server, and will affect all users on that BES server.
Or you can get the Empower BES Inbox application. This solution costs (per user), but does not require a change at the server, and only affects the one user.
Or, if your device OS has the option, you can dictate what shows in Messages:
Neither of the first two solutions will do anything about Messages -- it will continue to contain everything that it today contains. All they will do is activate an additional icon on your homescreen that is a filter for your BES-only emails. You can hide or move the Messages icon/app somewhere out of the way, but beware -- there are more than just emails that arrive in Messages...there will come a day when you have a new message flag and only by digging through Messages will you be able to find that message.
Hopefully that helps explain how it all works!