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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎09-11-2012
My Device: bold 9900
My Carrier: rogers

Ongoing problems with my blackberry bold

Just upgraded my blackberry in May and have had to send back 2 phones for different technical issues--the first no-one could hear me when I called out or answered the phone and the second the curser keeps jumping around when I try to use it making it impossible!

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Ongoing problems with my blackberry bold

Hi ebillowits,


Welcome to the BlackBerry Support Community.

To rule out any possible software issue that may be causing the cursor to jump your BlackBerry® Bold™ 9900 smartphone, please try to back up your data and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

Please test to make sure the issue has been resolved before restoring any data from your backup file.


Hope this helps.



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