09-11-2012 12:07 PM
Just upgraded my blackberry in May and have had to send back 2 phones for different technical issues--the first no-one could hear me when I called out or answered the phone and the second the curser keeps jumping around when I try to use it making it impossible!
09-13-2012 08:40 AM
Welcome to the BlackBerry Support Community.
To rule out any possible software issue that may be causing the cursor to jump your BlackBerry® Bold™ 9900 smartphone, please try to back up your data and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
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