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New Member
Posts: 2
Registered: ‎07-05-2011
My Device: Torch
My Carrier: telstra
Accepted Solution

Only have option for enterprise email account

I'm having trouble setting up my personal email account on my bb torch. It's only giving me the option of an enterprise account. Can anyone please help me?

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Only have option for enterprise email account

Yes, we can help: your question is asked and answered here several times a day:

 

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?
You must, in order to get the RIM push email functions you are looking for, as well as addtional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.

So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.

Good luck.



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New Member
Posts: 2
Registered: ‎07-05-2011
My Device: Torch
My Carrier: telstra

Re: Only have option for enterprise email account

Thankyou for your help, I knew it would be something simple.

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Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Only have option for enterprise email account

You're welcome.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎04-30-2015
My Device: Blackberry Bold 9900
My Carrier: Shaw/Rogers

Re: Only have option for enterprise email account

Is it available to Pay As You Go customer too?
Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Only have option for enterprise email account

@Mivida47, normally not for Paygo accounts.

 

Check with your mobile provider to learn.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎04-30-2015
My Device: Blackberry Bold 9900
My Carrier: Shaw/Rogers

Re: Only have option for enterprise email account

Thanks