Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-26-2012
My Device: Torch 9800
My Carrier: T-Mobile

Open file with .rem extension after wipe

Hi, the phone encrypted some files in the default Blackberry folder on the external Media Card with .rem extension (mostly .jpg files). I had to wipe the phone and since then I cannot open those files - even with setting from reloaded backup file (the backup did not offer the saving of Media Card content). Any idea how can I get those file back? The encryption of the Media Card is On (default company setting) but the "Include Media Files" is Off and the encryption Mode is "Device Key".

Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Open file with .rem extension after wipe

Hi kocso and welcome to the BlackBerry Support Community Forums!


This article should help you with the encrypted files on your media card:


KB11454 - Encrypted files stored on the microSD media card appear as .rem files






Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!