11-26-2012 10:36 AM
Hi, the phone encrypted some files in the default Blackberry folder on the external Media Card with .rem extension (mostly .jpg files). I had to wipe the phone and since then I cannot open those files - even with setting from reloaded backup file (the backup did not offer the saving of Media Card content). Any idea how can I get those file back? The encryption of the Media Card is On (default company setting) but the "Include Media Files" is Off and the encryption Mode is "Device Key".
11-28-2012 02:51 PM
Hi kocso and welcome to the BlackBerry Support Community Forums!
This article should help you with the encrypted files on your media card: