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New Member
Posts: 1
Registered: ‎11-26-2012
My Device: Torch 9800
My Carrier: T-Mobile

Open file with .rem extension after wipe

Hi, the phone encrypted some files in the default Blackberry folder on the external Media Card with .rem extension (mostly .jpg files). I had to wipe the phone and since then I cannot open those files - even with setting from reloaded backup file (the backup did not offer the saving of Media Card content). Any idea how can I get those file back? The encryption of the Media Card is On (default company setting) but the "Include Media Files" is Off and the encryption Mode is "Device Key".

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Open file with .rem extension after wipe

Hi kocso and welcome to the BlackBerry Support Community Forums!

 

This article should help you with the encrypted files on your media card:

 

KB11454 - Encrypted files stored on the microSD media card appear as .rem files

 

Thanks.

 

-CptS

 

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