Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Contributor
Posts: 2
Registered: ‎08-11-2008
My Device: Not Specified
Accepted Solution

Opening media files

Using the BlackBerry media manager I have transferred a number of audio files to my BlackBerry Curve. However, I don't seem to be able to play them. I have done the following: While transferring I selected the suggested conversion for optimal Playback. When I view the files on my BlackBerry (by adding them as an attachment to an email) I can see they are located on my media card and have the .m4a format, similar to other files which I can play. Mass storage mode is off (never used it yet) My handheld is not connected to my computer. Also, I had a number of songs (albums) on my handheld which I used to be able to access but can't any more, even though I see they are still on my media card. Any suggestions?
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Opening media files

After uploading many media files on your Blackberry, sometimes you need to do a reset. That is done be removing the battery while the blackberry is up, wait a bit, then plug it back. Your Blackberry will start up (can take up to a few minutes), then see if your files are better.

The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 2
Registered: ‎08-11-2008
My Device: Not Specified

Re: Re: Opening media files

This did work for me Smiley Happy Thanks!