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08-05-2011 04:53 PM
I recently received a replacement Blackberry Bold device. On my old phone I had it set up to ask whether I wanted to delete email messages on just the handheld device or both. I like having the option. On this replacement device I can't find this optional setting. I'm even having a hard time accessing the various email options. Help!
Solved! Go to Solution.
09-13-2011 03:49 PM
09-13-2011 04:07 PM
Try opening your messages folder-options-message display and Actions-Confirm Delete
Let us know how it goes. Happy to have you here!
09-13-2011 04:47 PM
Yes, exact same problem. Can't even get into the setup for email. When try (click), nothing happens. No other options I can find for this setting (deleting email on handheld only). Let me know if you hear anything.
09-13-2011 04:55 PM
09-13-2011 05:01 PM
Done that (battery removal). Not on BES. Just very strange and very frustrating as I really liked having the option of deleting on "handheld only" or deleting from both. Right now when I receive email on my phone and I delete, it still downloads to my work computer even though deleted from handheld. So I end up getting lots of "junk" emails when I get to work that I otherwise wouldn't have to deal with if I could have the dual option (as I used to) of whether to delete from both server and handheld.
09-13-2011 05:53 PM
09-14-2011 12:46 PM
Veni, vidi vici. Oh wait, that's Latin. Anyway,
Here's a KB on how to update service books Sending Service Books
That should update your device's service books from Verizon What is the Service Book?
Let's see if that updates your mail delete option.
09-14-2011 02:32 PM
Here is the problem. When I get to step 2 it asks me to put in a "user name" and "password". I've tried every user name and password I know and it keeps telling me, "the information you provided is incorrect. Retype.....". So, then I tried the "Forgot Password" option. When I do this I get the following: "Your device encountered a problem with this application's server. Select OK and repeat the action to try again". Can't (and haven't) ever been able to get past this point.