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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎08-02-2011
My Device: Bold 9700 rynnung OS 6.0
My Carrier: Telus

Outlook 2007 Sync with DM 6.0 - Unknown Error Reported

To start, I have successfully sync'ed with every blackberry and desktop software that has ever come out. And, with this Bold 9700, I had successfully sync'ed with the BB Desktop Software Version 5.0.  BUT, when I installed 6.0, i simply cannot sync anything with Outlook. I have been trying to sort out the problem for months and finally I am exhausted.


Phne: Sync Bold 9700

Phone OS: Latest OS (6.0)

Desktop Software: 6.0

Operating System: Windows 7

Outlook Version: 2007


Following the standard sync process, with Wireless Sync off,  I click on ORGANIZER, then proceed to click on CONFIGURE SETTINGs, only to get an error:  Unknown Error Reported.


Now, when I click on the OK button of the error, the box that appears (well remains open for a second) is the DETERMING THE ROOT CONFIGURATION NAME FOR MAIN SYSTEM....


I am lost!  How do I sync my outlook with my bb. Thanks in advance!!!