Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-16-2010
My Device: Torch
My Carrier: AT&T

Outlook Sync Configuring

I just got the Torch the other day and was able to restore all my old Outlook information using the old Blackberry Desktop software (4.7?).  Then after playing around for a little I downloaded the new software 6.0.  I have been able to successfully sync all the information from the new software except all my Outlook data.  When I go in to configure, I follow the steps and even a Congrats! It was successful mesage pops up...however, not the case.  I'm unable to check any of the boxes in order to actually sync the data. And now when I try to revert back to syncing those items using the old software it won't even work. Help! Thanks in advance.

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Outlook Sync Configuring

Hey umiamifan,

Welcome to the BlackBerry Support Community Forums.


What version of Microsoft Outlook are you using?


Also are you setup with a BlackBerry Enterprise Server, or do you have wireless sync setup with a gmail or yahoo email address?


I look forward to your reply.



Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!