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New Member
Posts: 1
Registered: ‎07-10-2012
My Device: Tour 9630
My Carrier: Verizon

Outlook as an option to sync

I have downloaded the desktop software version 7 to sync my Blackberry Tour with Outlook.  The problem is that Outlook is not an option for the contacts or calendar (the 2 items that I wish to sync).  Please advise as to how to activate the desktop software to recognize that I wish to sync with my Outlook 2007 pst file.  Thanks.

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Hall of Famer III
Posts: 58,476
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Outlook as an option to sync

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB31694 When configuring Desktop Software 7 for synchronization Outlook is missing from the drop down menu

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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