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Reply
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Outlook calendar not syncing

Hi and Welcome to the Forums!

 

You might benefit from this KB:

  • KB01451 How to turn on advanced synchronization logging if a wired synchronization fails

 

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 6
Registered: ‎07-15-2010
My Device: Curve 8520

Re: Outlook calendar not syncing

Hi!

Thanks for the help but it is still not working

Should I reset everything?

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Outlook calendar not syncing

Given what you've reported, I can't advise you. "not working" doesn't really tell me anything at all. Did you activate advanced logging? Did the log reveal anything useful to you? That's the point of advanced logging...to replicate the failing situation and produce a log from which you hopefully can glean some useful information.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 6
Registered: ‎07-15-2010
My Device: Curve 8520

Re: Outlook calendar not syncing

Yes I did.

 

The PtTrace file does not show any syncing with the calendar, but only with the memo pad and tasks. The same is happening with te tif file. In other words, even though I have set up the outlook calendar to be synched with my blackberry, it still does not send nor receive the information.

 

I can copy you both log files if you need them to have a better look at them.

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Outlook calendar not syncing

Since I don't sync in that manner, I've no ability to interpret the logs for you. If the logs did not reveal anything useful to you, then I'm left with advising you to do a clean start over. Here's the process:

 

I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.

 

1) Remove your device OS update package from your PC (add/remove programs)

 

2) Cleanly uninstall the RIM DTM software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

  • Some have reported that there are more registry keys to remove than are discussed in that KB

  • Others have reported the use of a registry cleansing tool to also be helpful

3) Get a fresh download of the RIM DTM software:

  • Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):

  • KB12268 Applications supported by BlackBerry Desktop Manager for synchronization

 

 

 

4) Download (to your PC) a fresh copy of your device OS package from your carrier:

 

 

5) Install DTM to your PC

 

 

6) Install (also to your PC), the device OS package

 

 

7) Start the organizer configuration over:

  • KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager

 

Hopefully that will get things going again.

 

Good luck and let us know!

 

 

 

 


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 6
Registered: ‎07-15-2010
My Device: Curve 8520

Re: Outlook calendar not syncing

Thanks! this did finally worked out!

New Contributor
Posts: 5
Registered: ‎09-09-2010
My Device: Curve 8520, v 4.6.1.314, BDM 6.0.0.40

Re: Outlook calendar not syncing

[ Edited ]

BDM 6.0 and Curve 8520 4.6.1.314, AT&T

I've been reading replies and have fixed most of my problems with syncing  my Outlook calendar with my device calendar but I have created two different calendars on my device.  My *@earthlink.net calendar has 4164 entries and my default device calendar has 150.  I want to delete my default device calendar.  I've fixed my default services and service books under Settings>Options>Advanced so that *@earthlink.net is my only CICAL  but I still have two calendars.  I was going to sync, telling BDM to send outlook entries to the device (one-way sync) but it wanted to delete and add the same 4164.  My version of BDM doesn't seem to have Backup/Restore Advanced.

I recently updated my device to 5.0.0.822 but downgraded it back to the 4.61.1.314 on the AT&T website because I didn't like losing my keyboard lock.

Could someone please help me?

Thank you.

Highlighted
New Member
Posts: 1
Registered: ‎05-25-2011
My Device: Curve 8310
My Carrier: O2

Re: Outlook calendar not syncing

From Crackberry.com - go into your service books (under "Advanced Options") and delete all email addresses with "Cical" after it.

 

30 seconds and it worked for me!

New Member
Posts: 1
Registered: ‎07-31-2011
My Device: 9700
My Carrier: Mobifone

Re: Outlook calendar not syncing

31 seconds, and it worked for me 2!
Thanksssssss!!!!!