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New Contributor
Posts: 8
Registered: ‎10-30-2008
My Device: Not Specified

Re: Outlook does not appear as an option when setting up synchronization

Good morning.

 

Yes, I did right click.  I tried the command prompt by right clicking on both blackberry and going to accessories and right clicking on the command prompt there.  Still had problems.

 

I'm almost positive that I have Outlook set up as my default email location.  

 

Thank you for all of your help.

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Outlook does not appear as an option when setting up synchronization

Hi,

When you  go into the sync wizard to setup your calendar, contacts ect, for each, on the top of the page it says profile.

Does it say Outlook?

Thanks

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New Contributor
Posts: 8
Registered: ‎10-30-2008
My Device: Not Specified

Re: Outlook does not appear as an option when setting up synchronization

Thank you for your help.  Ended up on phone direct with Blackberry this afternoon.  Everything resolved.  Appreciate you helping me!
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Outlook does not appear as an option when setting up synchronization

Please tell me the resolution so we can pass it along.

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 8
Registered: ‎10-30-2008
My Device: Not Specified

Re: Outlook does not appear as an option when setting up synchronization

It was the command prompt.  However, I did not know to put .. behind the cd.  Once I figured that out and was able to do everything else you had suggested, everything worked fine.  Smiley Happy
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Outlook does not appear as an option when setting up synchronization

Thanks and have a good weekend...we deserve it Smiley Happy
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

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New Contributor
Posts: 5
Registered: ‎06-24-2009
My Device: Not Specified

Re: Outlook does not appear as an option when setting up synchronization

This is a year later but I have the same problem.

 

Looks like you were able to help.  I have a BB833o v4.5.0.77 

Desktop Manager 4.5

Windows XP 2002

 

Can you please tell me the file to look for under run?

 

Thnak you very much.