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New Contributor
Posts: 8
Registered: ‎10-30-2008
My Device: Not Specified
Accepted Solution

Outlook does not appear as an option when setting up synchronization

I need help.  I recently bought the BB Curve 8330.  When I attempt to set up the sync configuations between Outlook and the BB, Outlook does not appear as a choice.  What do I need to do to get Outlook to appear?  I called Verizon customer service and they were not much help.  Please help.

 

I am running MS Vista 2007.

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Outlook does not appear as an option when setting up synchronization

Hi and welcome to the forums!

 

Please specify the following:

PC, operating system (vista 32 or 64)

Version of Outlook

Version of Desktop software currently installed.

Model of phone and OS

 

Thanks

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New Contributor
Posts: 8
Registered: ‎10-30-2008
My Device: Not Specified

Re: Outlook does not appear as an option when setting up synchronization

Gateway laptop

32 bit

Office Outlook 2007

What do you mean version of desktop software currently installed?  (Sorry, very new to this.)

Blackberry Curve 8330 smartphone

What do you mean by OS?  Operating system?  I have no idea.

New Contributor
Posts: 8
Registered: ‎10-30-2008
My Device: Not Specified

Re: Outlook does not appear as an option when setting up synchronization

Have Verizon service.

BB Desktop Manager is version 4.3.0.17

Don't know if that helps.

 

Thank you.

Highlighted
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Outlook does not appear as an option when setting up synchronization

[ Edited ]

HI,

 

On your Blackberry go to OPTIONS/ABOUT the OS version looks like 4.x.x.xxx.

 

On your outlook are you running any connectors (business, hotmail etc) ?

 

5. Close and open Blackberry Desktop Manager to perform the synchronization process again and Outlook will be in the list...

 

 

Vista commands

 

1. Right-Click on Command Prompt in Start Menu and choose Run as Administrator
2. Navigate to C:\Program Files\Research in Motion\Blackberry\IS71 Connectors\MS Outlook Connector by typing: c:\> CD program      files\research in motion\blackberry\is71 connectors\ms outlook connector

3. Then type in the command prompt, type: regsvr32 MsOutlookConnector.fil

4. If the registration is successful, the following message displays:
DllRegisterSErver in msoutlookconnector.fil succeeded.
5. Close and open Blackberry Desktop Manager to perform the synchronization process again and Outlook will be in the list...

 

If you receive the error message DllRegisterServer failed with error code 0x80070005 - you do not have admin rights. So, it's important that you run command prompt as admin. 

 

Let me know about the device and the version of desktop software.

Message Edited by Bifocals on 10-30-2008 11:41 PM
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New Contributor
Posts: 8
Registered: ‎10-30-2008
My Device: Not Specified

Re: Outlook does not appear as an option when setting up synchronization

4.3.0.17 is the version.

 

I use outlook to check my comcast email.  I am switching from using a Palm Pilot to using outlook as my calendar as well.  Does that answer your question about connectors?

 

I'll get back to you.

 

Thank you!

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Outlook does not appear as an option when setting up synchronization

Tonight or tommorrow?
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
Posts: 8
Registered: ‎10-30-2008
My Device: Not Specified

Re: Outlook does not appear as an option when setting up synchronization

I tried to do what you said, but I'm a novice at this.  When I got to the command prompt, it said C:\windows\system32>.

 

What do I do?

 

Thank you for your patience.

 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Outlook does not appear as an option when setting up synchronization

wait 5

OK?

Click Accept as Solution for posts that have solved your issue(s)!
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Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Outlook does not appear as an option when setting up synchronization

DID you right click?

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter