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New Member
Posts: 1
Registered: ‎06-29-2014
My Device: Blackberry- Porsche Design p'9981
My Carrier: Sharaf DG

P'9981 PORSCHE DESIGN TOUCHSCREEN MALFUNCTIONING

Hello, My mobile has continuous problems of touchscreen malfunctioning.

When i remove the battery and assemble again, touch screen starts working for 30 minutes or 1 hour, but then it stops working, can you please advise of how do i return it for repair or replacement

Hall of Famer III
Posts: 57,602
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: P'9981 PORSCHE DESIGN TOUCHSCREEN MALFUNCTIONING

Hi and Welcome to the Community!

 

What you describe could be software or hardware caused. But, since you have asked only about formal support for repair or replacement, then you need to review your original device purchase contract documents...those should contain whatever specific warranty/support methodologies apply to you. If you don't have those documents, then contact the seller from whom you bought it for advice and assistance. Warranty and support methods vary based on the specific terms of each individual purchase, so there is no way for anyone here to know that answer as it applies specifically to you.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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