09-19-2013 05:41 AM
I am facing a problem with my new Blackberry Porsche Design touch screen not responding , and after a reboot it we will work fine for one or 2 days and then will stop responding again.
i have tried software reload, RAM flashing ,, etc but the propblem still occuring ..
i will really appreaicte it if someone can help me with this problem ..
Solved! Go to Solution.
09-19-2013 05:37 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens. You may have to run this way for several days, if that's how long it normally takes for the behavior to appear...and you will need to NOT launch any of the add-on or 3rd party apps that Safe Mode specifically prevented from auto-launching.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
Good luck and let us know!
09-20-2013 03:44 AM
Hi, thanks for your kind advice, please can you help me with the instructions to perform the WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process.
09-20-2013 11:01 AM
OK...even though you did not say, we can infer that Safe Mode was not helpful. Further, we have to infer that you already have a good full backup. If not, then...
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
4) Download and install, to your PC, the BB OS package you desire:
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!
09-27-2013 04:42 AM
Hi, I want to update you that I have followed the instruction of the complete Wibe and OS reload and unfortunatily the tuch screen problem came back after 2 days ..
I will really apprecaite if there is any other solution that I can use to slove this problem for such luxury phone ..
09-27-2013 10:26 AM
10-27-2013 07:04 AM
Hi, I would like to update you that my P 9981 touch screen problem have been solved after I configure the mobile network mode to be 3G only , beofre it was 3G and 2G .
since i did the change to 3G , the tiuch screen resposne was normal and never face the freezing problem again.
Thanks alot for your kind support and provided advices.
10-27-2013 10:05 AM