10-25-2012 03:57 PM
After I make some phone calls ,my touch screen stops working ,I have to restart the phone or take battery out and then starts working but not for long I tried factory reset as well but no luck please help me
Flashing does not help
thank you in advance, Dennis
10-30-2012 12:14 PM
maybe i incorrect informed you
touchscreen works day or two days, but sometimes it not respond to the touch of my fingers and start works only after forced reboot (when I take out the battery)
No specific algorithm off touchscreen problem: sometimes after call ending("when i end the phone call, i use the button-call end"), after that touchscreen it may not work.
sometimes touchscreen may not work after night(when i did not use my phone)
my phone is two months old, twice i changed OS
at last is 7.1 bundle 1149 (V7.10.342, platform 22.214.171.1246) one
waiting for your answer
tnank you in advance, Dennis
10-31-2012 03:18 PM
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...
11-08-2012 03:58 PM
i twice reloaded the software(i wrote it in my first letter) but ,unfortunately, the problem remaind.
yesterday i have NEW problem with my blackberry: after launching the media player the sound completely disappeared (i did not hear the music, i did not hear incoming calls, i did not hear the opponents absolutely) -i couldn't talk to my bisness partners.
only hard reset (battery off) helped me.
its a pity that so famous brand like BLACKBERRY with top model of phone from PORSHCE DESIGN has so many problems and i don't know what kind of problem will be tomorrow with my BB!
its a pity that official service support have only one answer - reloading the software!