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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎05-10-2012
My Device: Curve 9360
My Carrier: AT&T

PC Recognizes phone but Desktop Manager shows disconnected

New laptop running Windows 7 64-bit.  Version 6.x of BB Desktop Manager loaded.  First time phone is plugged in, it is recognized and Sync for Calendar and Contacts configured and executed successfully.  After that, any time the phone is connected to PC, it correctly maps drive to device and I can see the files on the phone from the PC, but Desktop Manager shows disconnected.  It shows phone, model, pin, and all the right information, but still shows Disconnected.  Sound familiar to anyone?  Any help?

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Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: PC Recognizes phone but Desktop Manager shows disconnected

Hey cqbush,

Welcome to the BlackBerry® Support Community Forums.

 

Please review the following article that provides trouble shooting steps to try if the BlackBerry® smartphone is not being detected by the BlackBerry® Desktop Software: 
Identifying and troubleshooting issues with the BlackBerry® Desktop Software detecting a USB connected BlackBerry®smartphone
http://btsc.webapps.blackberry.com/btsc/KB00125

 

Thanks.

 

-HB

 

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