05-10-2012 10:08 AM
New laptop running Windows 7 64-bit. Version 6.x of BB Desktop Manager loaded. First time phone is plugged in, it is recognized and Sync for Calendar and Contacts configured and executed successfully. After that, any time the phone is connected to PC, it correctly maps drive to device and I can see the files on the phone from the PC, but Desktop Manager shows disconnected. It shows phone, model, pin, and all the right information, but still shows Disconnected. Sound familiar to anyone? Any help?
05-15-2012 07:38 AM
Welcome to the BlackBerry® Support Community Forums.
Please review the following article that provides trouble shooting steps to try if the BlackBerry® smartphone is not being detected by the BlackBerry® Desktop Software:
Identifying and troubleshooting issues with the BlackBerry® Desktop Software detecting a USB connected BlackBerry®smartphone