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06-18-2013 04:30 PM
i bought a new computer with Windows 8 OS. I downloaded the BB desktop manager to be able to sync the PC with the BB Bold 9900. It gives me an error 1723 with the following message. "DLL required could not be run. Action: Repair rim Usb Driver. NT.07D232B6_7904_4970_8B22_8FA..."
The Microsoft community suggested I unregister and re register Windows installer. I did that but still when I connect the phone to the PX via the USB it is not recognized.
I contacted HP support and after 30 minutes of questions the guy suggested I contact BB support. I don't see a direct link to BB support only this link. Can anyone help?
06-18-2013 04:52 PM
I know that BB Link sometimes has issues with Win8, perhaps this is also true for legacy devices? Couple of things to try, reinstall Desktop Manager. Try using a different USB port, if you are using the front ports try the back, or vice versa. Also try another USB cable.
10-26-2013 08:06 AM
I have the same error message "DLL required could not be run. Action: Repair rim Usb Driver. NT.07D232B6_7904_4970_8B22_8FA..." when I am attempting to repair my Blackberry desktop software in windows 8.1
10-26-2013 03:35 PM
Hi and Welcome to the Community!
I suggest this thread (note please it was written prior to Windows 8...you will need to substitute appropriate things):
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
10-27-2013 05:18 AM
I have the same error message "DLL required could not be run. Action: Repair rim Usb Driver. NT.07D232B6_7904_4970_8B22_8FA..." when I am attempting to repair my Blackberry desktop
software in windows 8.1
10-27-2013 10:10 AM
OK. Thanks, but how do I repair the rim us drive?
Are you on Win8 or Win8.1, as the other poster who reported an identical issue? In either case, I don't find any useful KBs on the matter...you might have better luck searching:
But, if you are on Win8.1, then I'm starting to suspect a compatibility issue...AFAIK, the Desktop Software is compatible up to Win8, but perhaps not with Win8.1. Refer: