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New Contributor
Posts: 5
Registered: ‎05-12-2009
My Device: Not Specified
Accepted Solution

PC do not recognize BB

Hello,

 

I own a BB bold, I have download Desktop software ver 4.6 but I´m unable to make conection between my BB and PC,

 

Also when I conect BB via USB my PC do not recognize BB, I have tryed reinstall software 4.6 a few times and also open the conection en the BB for use as a external device. but still not conected with PC.

 

I would apreciate your help.

 

Jose

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: PC do not recognize BB

Hi and welcome to the forums!

 

Do not start the desktop desktop manger for this.

Open MY Computer on the Windows PC, then connect the device via USB to the PC.

You should see a new drive letter come up, exactly the same as working with a flash drive.

Do you see the drive letter and can you click on it and see folders?

Let me know,

Thanks,

 

Bifocals

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
Posts: 5
Registered: ‎05-12-2009
My Device: Not Specified

Re: PC do not recognize BB

Hello Bifocals,

 

Thanks for your fast reply, When I conect my BB to the PC I´m unable to see the new device at the PC like it ussually happens when you plug in a USB memory for example.

 

Jose

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: PC do not recognize BB

Hi,

Leave the BB plugged in to the PC, then run Windows update.

You should see a "new device hardware found" and the drivers for the Blackberry will be updated

Thanks,

 

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 5
Registered: ‎05-12-2009
My Device: Not Specified

Re: PC do not recognize BB

Hello again bifocal, I follow step by step but the problem persist.

 

 thanks in advance, what do you think if I download drivers from BB site?

 

jose

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: PC do not recognize BB

Hi,

The next step is to install the USB drivers.

This will require you remove the existing application of DM software, run a clean procedure,

reboot the PC and then reinstall the DM.

I have attached the clean procedure and the correct USB drivers.

Thanks,

 

Bifocals


Clean:

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

 

Install the correct USB drivers:

Blackberry USB and Modem Drivers ENG (DM4.6 B13)

  • File size: 16.988 MB
  • Date posted: 15-August-08
  • Download Software

 

Install and Coldboot the PC. Before proceeding

 

 

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Forums Advisor III
Posts: 1,078
Registered: ‎05-26-2008
My Device: 8300

Re: PC do not recognize BB

Hi,

 

Just a hunch, but try enabling Mass Storage Mode under:

 

Options -> Memory 

 

Also set Automatically Enable mass storage mode when connected to Yes

and

set  Media Card Support ot Yes.

 



Checked out my Blackberry FAQ's and Links to Needed Articles here
http://darkeen.homelinux.com/index.php/Blackberryfaq
New Contributor
Posts: 5
Registered: ‎05-12-2009
My Device: Not Specified

Re: PC do not recognize BB

Hello guys,

 

I tryed everithing from BB site before I went  to pinstack.com and   installed a litle software that solves the problem, also I call my service provider at Panama and the told me that I have to send the phone to technicall support in order to be able to solve the problem.

 

After I installed the software from pinstack it magically solve the problem I had.

 

Thank you for all your assistance and for gide me through all troubleshoot.

 

saludos,

 

jose

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: PC do not recognize BB

Cool!
I'm glad you have it fixed.
Please resolve the thread so others can find your answer faster.
Thanks,

Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 5
Registered: ‎05-12-2009
My Device: Not Specified

Re: PC do not recognize BB

Hello guys,

 

I tryed everithing from BB site before I went  to pinstack.com and   installed a litle software that solves the problem, also I call my service provider at Panama and the told me that I have to send the phone to technicall support in order to be able to solve the problem.

 

After I installed the software from pinstack it magically solve the problem I had.

 

Thank you for all your assistance and for gide me through all troubleshoot.

 

saludos,

 

jose

 

 

Smiley Happy  Once at www.pinstack.com you should write at the search bar: some people are having trouble with mass storage and follow the online steps.