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03-30-2013 01:59 PM
hope someone can help me, as of 2 days ago my PC wont detect my 8520 Curve any more i have unistalled and reinstalled the software twice and have downloaded the software from here but still wont detect it, and when i click on desktop help it just comes up blank.
03-30-2013 02:24 PM - edited 03-30-2013 02:33 PM
the problem might one of these:
1. your charger is broken so you need a new one
2. something might be wrong with your pc try connecting another device to your pc
3. charging port is broken
03-30-2013 03:11 PM
Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!