08-05-2012 05:02 AM
MY BB Torch battery drained last night and I have tried charging it however it is not charging up and the phone wont turn on. If I take the battery out then put it back in a red light appears, goes off but it still wont charge. I have had this phone for about 18 months and never had any problems....Any help or advice please?!
08-05-2012 11:39 AM
Hi and Welcome to the Community!
Contrary to older battery technologies, these do not like to be fully drained...doing so can actually damage them, including rendering them useless. But, to know for sure, some tests are needed...
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!