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New Contributor
Posts: 3
Registered: ‎04-29-2013
My Device: Blackberry bold 9900
My Carrier: orange

PHONE WONT TURN ON (BOLD 9900)

can someone help me, i left myphone for about half an hour, and when i came back to it, it was turned off (screen was black)! i tried charging it but it wouldnt work, it wont turn on or anything, what shall i do? i dont want to lose all my pictures!

New Contributor
Posts: 4
Registered: ‎04-29-2013
My Device: Curve 9320
My Carrier: Orange

Re: PHONE WONT TURN ON (BOLD 9900)

My curve 9320 has done exactly the same. Changed battery and charger but no life!
New Contributor
Posts: 3
Registered: ‎04-29-2013
My Device: Blackberry bold 9900
My Carrier: orange

Re: PHONE WONT TURN ON (BOLD 9900)

so is there no point in buying a new battery then?

New Contributor
Posts: 4
Registered: ‎04-29-2013
My Device: Curve 9320
My Carrier: Orange

Re: PHONE WONT TURN ON (BOLD 9900)

I've had a reply to my post and they've advised I take in to a phone tech place to have a look.
The battery wasn't expensive of eBay less than £15 but I think they charge about £20 for diagnostics in shops so may be worth trying that too.
Good luck!
New Contributor
Posts: 3
Registered: ‎04-29-2013
My Device: Blackberry bold 9900
My Carrier: orange

Re: PHONE WONT TURN ON (BOLD 9900)

ok thank you very much!

New Member
Posts: 1
Registered: ‎05-01-2013
My Device: Bold 9900
My Carrier: rogers

Re: PHONE WONT TURN ON (BOLD 9900)

I'm having the same problem! 

I've tried changing the battery, using another charger, connecting to the computer(and also connecting without a battery). However, nothing worked!  

it's so annoying, I need the data in my phone!

 

Any solutions please?!

New Member
Posts: 1
Registered: ‎08-30-2013
My Device: 9900
My Carrier: Carphone Warehouse

Re: PHONE WONT TURN ON (BOLD 9900)

same things happened to me have you found a solution? 
my phone doesnt switch on at all bought a new battery and charger and yet it doesnt wok. 

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Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: PHONE WONT TURN ON (BOLD 9900)

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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