06-26-2009 03:58 PM
My wife purchased a Blackberry Curve 8310. She wanted to use it to send message but was told, in a shop she took it to, that the pin for that device was already in use. In other word, the pin was already active an being used by someone else. IS this really possible and, if it is, what can she do to get a new pin?
I will appreciate some light on this issue
06-26-2009 04:04 PM
She can't get a new PIN, the PIN is hard coded to the device and lives with the device.
You need to ask the previous owner or their carrier to release the PIN from that previous account.
That is all that can be done. Ask nicely if you call, they don't have to do it for you, not being the one on the account, but explain you bought the device used and they should.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
06-27-2009 09:25 AM
if it is a duplicate pin issue where 2 devices actually have the same pin, that means someone has cloned a pin, whether your device is cloned or the other device is cloned. either way, one of them is illigal and it needs tobe determined which one.
I would contact your carrier to be transferred to RIM for an investigation.
06-27-2009 08:29 PM