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New Member
Posts: 1
Registered: ‎06-26-2009
My Device: Not Specified

PIN Already in use

My wife purchased a Blackberry Curve 8310.  She wanted to use it to send message but was told, in a shop she took it to, that the pin for that device was already in use.  In other word, the pin was already active an being used by someone else.  IS this really possible and, if it is, what can she do to get a new pin?

 

I will appreciate some light on this issue

 

Rafael

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: PIN Already in use

She can't get a new PIN, the PIN is hard coded to the device and lives with the device.

 

You need to ask the previous owner or their carrier to release the PIN from that previous account. 

 

That is all that can be done. Ask nicely if you call, they don't have to do it for you, not being the one on the account, but explain you bought the device used and they should.



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Forums Veteran I
Posts: 2,091
Registered: ‎03-11-2009
My Device: Z30
My Carrier: Telus

Re: PIN Already in use

if it is a duplicate pin issue where 2 devices actually have the same pin, that means someone has cloned a pin, whether your device is cloned or the other device is cloned. either way, one of them is illigal and it needs tobe determined which one.

I would contact your carrier to be transferred to RIM for an investigation.

Contributor
Posts: 11
Registered: ‎06-11-2009
My Device: Not Specified

Re: PIN Already in use

It may not be a dulicate PIN, best advise is to call your service provider to make sure that the device's available services are active and PIN is registered and that if there is an old BIS account created to delete it.