10-26-2012 04:46 PM
THIS KEEPS HAPPENING - EVEN THOUGH I HAVE HAD (THE FIRST TIME THIS HAPPENED) ROUGHLY 4 BARS OF BATTERY (THE SECOND TIME THIS HAPPENED) ROUCHLY 2-3 BARS OF BATTERY
IT JUST APPEARS ON MY SCREEN - THE SCREEN GOES DARK AND THEN BATTERY SYMBOL APPEARS WITH A RED 'X' IN THE MIDDLE
ALSO THERE IS LIKE A LOADING BAR AT THE BOTTOM OF THE SCREEN (LIKE THE LOADING BAR THAT APPEARS WHEN YOU TURN YOUR BLACKBERRY DEVICE ON)
BUT WHENEVER THIS BAR LOADS JUST OVER HALF WAY IT JUST SITS THERE AND DOESN'T LOAD ANYMORE...
THANKS IN ADVANCE
11-17-2012 03:15 PM
Hello...apologies for the delay...hopefully you already have this resolved, but just in case!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
You also might enjoy reading this:
Good luck and let us know!