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New Contributor
Posts: 2
Registered: ‎10-26-2012
My Device: blackberry curve 8520
My Carrier: vodafone

PLEASE HELP - BATTERY SYMBOL APPEARING WITH BIG RED 'X' IN THE MIDDLE

PLEASE HELP

THIS KEEPS HAPPENING - EVEN THOUGH I HAVE HAD (THE FIRST TIME THIS HAPPENED) ROUGHLY 4 BARS OF BATTERY (THE SECOND TIME THIS HAPPENED) ROUCHLY 2-3 BARS OF BATTERY

IT JUST APPEARS ON MY SCREEN - THE SCREEN GOES DARK AND THEN BATTERY SYMBOL APPEARS WITH A RED 'X' IN THE MIDDLE

ALSO THERE IS LIKE A LOADING BAR AT THE BOTTOM OF THE SCREEN (LIKE THE LOADING BAR THAT APPEARS WHEN YOU TURN YOUR BLACKBERRY DEVICE ON)

BUT WHENEVER THIS BAR LOADS JUST OVER HALF WAY IT JUST SITS THERE AND DOESN'T LOAD ANYMORE...

PLEASE HELP!!

THANKS IN ADVANCE

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: PLEASE HELP - BATTERY SYMBOL APPEARING WITH BIG RED 'X' IN THE MIDDLE

Hello...apologies for the delay...hopefully you already have this resolved, but just in case!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.


 

You also might enjoy reading this:


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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