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New Contributor
Posts: 2
Registered: ‎04-19-2012
My Device: 8500
My Carrier: mtn

PLEASE HELP - I forgot my Blackberry ID password

My phone was stolen 2 weeks ago, now I have a new phone. I have forgotten my blackberry ID and email password and when I answer my security question the answer is emailed to the same email address that I am trying to access... PLEASE HELP, I really don't know what to do. My service provider is mtn, I called them more than 5 times, they put me on hold for more than an hour *bbm crying face*
New Member
Posts: 1
Registered: ‎04-20-2012
My Device: Blackberry
My Carrier: Sprint

Re: PLEASE HELP - I forgot my Blackberry ID password

I have the same situation, were you able to resolve?

New Contributor
Posts: 2
Registered: ‎04-19-2012
My Device: 8500
My Carrier: mtn

Re: PLEASE HELP - I forgot my Blackberry ID password

Yes I was,
I'm not sure who is your SP, I called mtn (my SP) again yesterday morning, just after 6a.m and they verified my emails, asked for the new pin and IMEI number... Linked my email 2 the new details. After the call you need 2 go back to BB ID >forgot password > answer the security question, then they will email the link to reset it 2 ur email. If ur SP is mtn, they advised me that they are very busy during the day, rather call b4 7a.m or after 10.00p.m. Good Luck!
New Member
Posts: 1
Registered: ‎12-13-2012
My Device: blackberry 9220
My Carrier: telkomsel

Re: PLEASE HELP - I forgot my Blackberry ID password

i screw up,,, i realy forgot my id password...could you guys help me out

Highlighted
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: PLEASE HELP - I forgot my Blackberry ID password


nataorama wrote:

i screw up,,, i realy forgot my id password...could you guys help me out


KB28685 How to reset the BlackBerry ID password using the password recovery question


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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