Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 9
Registered: ‎08-28-2012
My Device: BB Curve 9360 OS 7
My Carrier: AT&T


I recently had to order a replacement phone (Curve 9360) due to my phone not being able to charge when I ordered the replacement phone I was told that I would be able to transfer everything but I haven't been able to redownload my themes  I keep getting a message saying "there was a problem installing  theme Os4-Os7. please try again" this is extremely frustrating bc Ive purchased some of these themes and would like to use theme. Could someone please help me w/this problem as soon as possible it would be greatly appreciated .

Hall of Famer III
Posts: 58,448
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA


Hi and Welcome to the Community!


Please double check, in the AppWorld catalog, that those items are compatible with your new BB and OS level...if they are not, then that would fully explain what you are experiencing. The developers must port their app/theme to every BB model number and every BB OS level...that's a log of coding work for them to do, and some choose to not do it all all, while it just takes others longer to keep up. If you see that they are not compatible with your new BB, then you would need to contact the developer to see if/when they intend to make it so.


If you see that they are compatible, then I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:

3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................