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New Contributor
Posts: 5
Registered: ‎01-24-2013
My Device: Torch 9800
My Carrier: Telstra
Accepted Solution

PLEASE HELP!!!!!!!

I have spent 10 hours on the phone betweenVodaphone and Telstras trying to get BIS to work!

I have recently changed providers and registered with Telstar BIS. Everything is working except email. I can't set up my email accoutns because it says there is a problem connecting to the server.

Telstar insist that Vodaphone haven't released the phone and Vodaphone say they have done everything!

I am going spare!!!!!

Hall of Famer III
Posts: 58,174
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: PLEASE HELP!!!!!!!

Hello,

Sadly, your only recourse remains where you are already dealing. If there indeed is a problem with release of your PIN from Vodafone, then only they can make that happen. You might try arranging a conference call between them...sometimes that helps, so that they can compare what each is seeing inside of their system.

However, it would be quite odd actually for this to happen. Typically, if anything BIS-related is working from the Telstra system, then your PIN is not still locked up in the Vodafone BIS system. But, sadly, only they have access to those systems so as to actually check it out.

Each has the ability to escalate to RIM if they need that assistance.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 5
Registered: ‎01-24-2013
My Device: Torch 9800
My Carrier: Telstra

Re: PLEASE HELP!!!!!!!

Thank you very much for replying. I will keep trying :-)

Hall of Famer III
Posts: 58,174
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: PLEASE HELP!!!!!!!

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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