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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎02-10-2013
My Device: Curve 8500
My Carrier: Vodahone

PLEASE HELP!!!

Hi all, my mum has set her phone up but has put a wrong email address as her BlackBerry ID and can't remember her password! so now i can't log into change the password as she has also inputting the wrong email address. I have registered her again online but the phone will not appected this say's the wrong ID for this phone, what can i do? Thanks

Hall of Famer III
Posts: 57,554
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: PLEASE HELP!!!

Hi and Welcome to the Community!

 

To change that incorrect BB ID, you must perform a device WIPE:

  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

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