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BlackBerry® OS Smartphones

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New Contributor
Posts: 4
Registered: ‎11-16-2010
My Device: Blackberry torch 9800
My Carrier: AT&T

PLEASE HELP!!!

Hello every1!

 

I just purchased a BB Torch.  It did not come with a CD, or instruction manual of any kind.

 

I am having trouble setting up email accounts.  Do I need to first set up an enterprise account?

 

When I first installed my SIM card, my device said something about "Wiping" the phone.  Do I need to do this in order for my phone to work properly?

 

I can not log into any of the social networking apps. (facebook, twitter, etc.)

 

I can not set up an email account.

 

And it seems like the "silent button"  does nothing.  

 

I hope there is nothing wrong with this phone.  Any one have some advice?

 

Thanks................-Manny

Forums Veteran I
Posts: 2,077
Registered: ‎10-10-2010
My Device: Priv
My Carrier: Three UK

Re: PLEASE HELP!!!

I assume that as you didn't get a CD or quick start guide you bought this phone from ebay or somewhere else rather than via a phone shop?

 

You can get the manuals online from Blackberry from here - http://docs.blackberry.com/en/smartphone_users/subcategories/?userType=1&category=BlackBerry+Smartph...

 

To use any of the apps such as twitter, facebook or email you wil need a blackberry data plan from your carrier otherwise you have a very pretty phone from which to make calls and text.

New Contributor
Posts: 4
Registered: ‎11-16-2010
My Device: Blackberry torch 9800
My Carrier: AT&T

Re: PLEASE HELP!!!

I have a Data Plan with AT&T.

 

Does BlackBerry have a "special" Data Plan with AT&T?

 

 

Thanks for your Input and your Reply!!

Forums Veteran I
Posts: 2,077
Registered: ‎10-10-2010
My Device: Priv
My Carrier: Three UK

Re: PLEASE HELP!!!

You need a specific Blackberry Data Plan - Normally referred to as BIS (Blackberry Internet Service) for private phones and a BES (Blackberry Enterprise Service) plan for corporate phones.

 

A basic data plan will not work as you are not connected to the blackberry servers,