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New Member
Posts: 1
Registered: ‎12-15-2012
My Device: Curve 8520
My Carrier: Vodacom

PLS HELP 8520 seems frozen

My 8520 may have picked up a virus. 

 

Screen shows the Blackberry is turning on (i.e. the white rebooting strip), but that stays approximately two thirds of the way and nothing more happens.  Pls help.  I've taken the battery out several times and even tried a different batter and sim card, with no luck.

 

I also linked it to the BB desktop software which offers to repair, but nothing more happens.

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Hall of Famer III
Posts: 57,273
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: PLS HELP 8520 seems frozen

Hi and Welcome to the Community!

 

There are no verified viruses on BB devices...none.

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

Failing that, one of these may be of use:

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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