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BlackBerry® OS Smartphones

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Visitor
Posts: 1
Registered: ‎05-08-2013
My Device: Torch 9860
My Carrier: Globe Philippines

PLS HELP!!! I'm getting "error 102" Reload Software on my phone. It won't start.

My Blackberry Torch won't start . It shows error 102 Reload software.

 

I've tried pulling out the battery several times

Can't connect it on my blackberry desktop.

Unable to wipe it out using blackberry protect.

 

Please Help!

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Hall of Famer III
Posts: 58,156
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: PLS HELP!!! I'm getting "error 102" Reload Software on my phone. It won't start.

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB10068 "JVM 102" error is displayed on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

 

 



You may also need the use of these tricks:



Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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