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New Contributor
Posts: 2
Registered: ‎05-05-2008
My Device: Not Specified

POCKETMAC QUIT UNEXPECTEDLY

I have updated my mac OS and now when I try to sync my pocketmac with BB curve it says"pocketmac quit unexpectedly. I have tried reinstalling the pocketmac software twice. I am trying to sync my calender. Anyone have any answers for me??
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Regular Contributor
Posts: 79
Registered: ‎05-02-2008
My Device: 8300

Re: POCKETMAC QUIT UNEXPECTEDLY

Hi!  Do you have one of the newer, high-speed devices from RIM that were released after the last version of PocketMac was posted?  8110, 8120, 8130, 8310 or 8330?

If so, first, visit the download page:  http://na.blackberry.com/eng/services/desktop/mac.jsp  and start the download process again.  As you move to the download screen, select PocketMac V4.0.20b for BlackBerry.  Then, on the next screen, you have two program choices to download.

It sounds like you have already downloaded the first one, under the heading "PocketMac v4.0.20b for BlackBerry."  If you have erased it, go ahead and download it again, and Install that first.

You may also need to download the patch that allows you to connect to those as well.  That patch is on the same page, under the heading, "PocketMac Driver update -- DriverUpdate.dmg."  Install that immediately AFTER you have installed the main PocketMac Program.

If you continue to have errors, please do work with PocketMac support at http://www.pocketmacsupport.net so the techs can help find out what is going on in your system to cause crashing like that in your Mac.   Thanks!

---------------
Have a great day!
Anne M.
PocketMac Team
Direct support available for PocketMac for BlackBerry FREE at http://tinyurl.com/RIMsupport
New Contributor
Posts: 2
Registered: ‎05-05-2008
My Device: Not Specified

Re: POCKETMAC QUIT UNEXPECTEDLY

Thanks sooo much I am syncing again. I appreciate your replySmiley Happy
Regular Contributor
Posts: 79
Registered: ‎05-02-2008
My Device: 8300

Re: POCKETMAC QUIT UNEXPECTEDLY

Hurray!  I'm so glad to hear it. It was my pleasure!
---------------
Have a great day!
Anne M.
PocketMac Team
Direct support available for PocketMac for BlackBerry FREE at http://tinyurl.com/RIMsupport
New Member
Posts: 1
Registered: ‎09-06-2008
My Device: Not Specified

Re: POCKETMAC QUIT UNEXPECTEDLY

I am having the EXACT same problem, but when I go to download V4.0.20b for BlackBerry, nothing is there to click, the older version has a link.

 

Any advice would be greatly appreciated!!

 

Thanks! 

Regular Contributor
Posts: 79
Registered: ‎05-02-2008
My Device: 8300

Re: POCKETMAC QUIT UNEXPECTEDLY

Hi,

 

At the bottom of http://na.blackberry.com/eng/services/desktop/mac.jsp  there's a link that reads "Download PocketMac for BlackBerry". I've just confirmed that clicking there and following the instructions on the next page(s) will enable you to download version 4.1.25.

 

If you're still experiencing trouble, please feel free to contact us directly at the website below.

 

Thank you! 

---------------
Have a great day!
Anne M.
PocketMac Team
Direct support available for PocketMac for BlackBerry FREE at http://tinyurl.com/RIMsupport
New Contributor
Posts: 4
Registered: ‎09-27-2008
My Device: Not Specified

Re: POCKETMAC QUIT UNEXPECTEDLY

I have a Sprint BB Curve 8330 and I have a Mac running OSX 10.5.5

I have the exact same problem described above.

Is there a newer software update that fixes this? Please help. Thank You. 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: POCKETMAC QUIT UNEXPECTEDLY

Hi Hmohanan,

May I suggest you open a new thread,

You will have more users read it, therefore more input

towards quicker resolution. I would also open the new

thread in the Blackberry's for MAC section. I'm sure you will

Get more MAC specific info.

Thanks,

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New Contributor
Posts: 4
Registered: ‎09-27-2008
My Device: Not Specified

Re: POCKETMAC QUIT UNEXPECTEDLY

Thank You. I will do so.