Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎04-06-2013
My Device: Blackberry Curve 9380
My Carrier: boh

PROBLEMS CAMERA!!! HELP!

Hi all! I recently bought a BlackBerry Curve 9380, and so far so good. Applications are fine, messages, time date etc..
The only fault I never thought he is the camera. When I open the camera window comes out as strings of various background colors, and not the image you want to take. And when I click the icon snap out this warning: "Can not take the picture."
I would not know what it depends ... Q: I tried to remove the battery and replace after a minute, let it charge all night but ... NOTHING!
I'm going crazy o.o help me! 

Hall of Famer III
Posts: 58,158
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: PROBLEMS CAMERA!!! HELP!

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the behavior ceases, then inspect your 3rd party add-on apps carefully...one of them is the cause.

 

But, if the behavior continues in Safe Mode, then you will need to consider more drastic actions (WIPE, OS Reload, BBSAK wipe/reload, etc.).

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................