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New Contributor
Posts: 9
Registered: ‎11-27-2012
My Device: blackberry 98690
My Carrier: mobistar

PROBLEMS WITH LOADING APP LIST APPLICATIONS ON BLACKBERRY WORLD

I've got a new device torch 9860, app world works for buying applications, but the applications i've already bought don't appear in the app list. when i check the app list on blackberry world on computer, they appear. i even have problems to download them from computer, it says plug in installer not installed, although i did and it appears in my applications in my control panel of my computer. Even applications i've bought even i had the licence from, i have to pay for.

Can someone give me some advice.. As i have a lot of applications bought it's a huge job to send each time a mail to the developer.thanks for a quick reply

Hall of Famer III
Posts: 57,523
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: PROBLEMS WITH LOADING APP LIST APPLICATIONS ON BLACKBERRY WORLD

Hi and Welcome to the Community!

Please make sure that you have carefully followed this KB:

  • KB17625 How to install or transfer previously purchased applications from BlackBerry App World to a BlackBerry smartphone

You must use the exact same BB ID on this new device as you had used when you purchased those old apps. If not, then you need to switch the BB ID on this new device to your old BB ID:

  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

Beware though...if you've made purchases on this new BB ID, those cannot be merged into your old BB ID. You'll need to choose one BB ID to continue with, and continue to work with the developers to hopefully allow you to migrate your apps to the chosen long term BB ID.

 

Otherwise, I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 9
Registered: ‎11-27-2012
My Device: blackberry 98690
My Carrier: mobistar

Re: PROBLEMS WITH LOADING APP LIST APPLICATIONS ON BLACKBERRY WORLD

it says after refreshing list: error (no detail)

Hall of Famer III
Posts: 57,523
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: PROBLEMS WITH LOADING APP LIST APPLICATIONS ON BLACKBERRY WORLD

Ummm...sorry, but I don't read minds...so you performed the Clear Cache? Or did you do something else? I gave you many things to check on, so I think I need for you to be a bit more explicit so that I can have a hope of understanding you...


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 9
Registered: ‎11-27-2012
My Device: blackberry 98690
My Carrier: mobistar

Re: PROBLEMS WITH LOADING APP LIST APPLICATIONS ON BLACKBERRY WORLD

i did exactly what it says. clear cache was ok.

Hall of Famer III
Posts: 57,523
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: PROBLEMS WITH LOADING APP LIST APPLICATIONS ON BLACKBERRY WORLD

Your economy with words continues to confuse me. What you've now said (post 5) seems to directly contradict what you said above in post 3. But, again, I cannot divine, from your brief words, exactly what processes you are following.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 9
Registered: ‎11-27-2012
My Device: blackberry 98690
My Carrier: mobistar

Re: PROBLEMS WITH LOADING APP LIST APPLICATIONS ON BLACKBERRY WORLD

sorry, i did the clear cache, blackberry world closed, than i logged in with my id, list was loading (only the text appeared) than it said, error in loading application list. only the app that were originally on the blackberry appeared.

Hall of Famer III
Posts: 57,523
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: PROBLEMS WITH LOADING APP LIST APPLICATIONS ON BLACKBERRY WORLD

OK...then please try this sequence:

1) Remove AppWorld from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

4) Do another Batt-Pull reboot

5) See if it now works.


 

You've also not said anything in response to my information above (post 2) regarding using the proper BB ID...so I am still guessing that such is not the problem. But, if it is the problem, then anything else we are trying will of course be a waste of time.


Cheers!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 9
Registered: ‎11-27-2012
My Device: blackberry 98690
My Carrier: mobistar

Re: PROBLEMS WITH LOADING APP LIST APPLICATIONS ON BLACKBERRY WORLD

i'll try it. Hope it works, i used my proper id. thanks

New Contributor
Posts: 9
Registered: ‎11-27-2012
My Device: blackberry 98690
My Carrier: mobistar

Re: PROBLEMS WITH LOADING APP LIST APPLICATIONS ON BLACKBERRY WORLD

the same problem.