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11-27-2012 12:44 PM
I've got a new device torch 9860, app world works for buying applications, but the applications i've already bought don't appear in the app list. when i check the app list on blackberry world on computer, they appear. i even have problems to download them from computer, it says plug in installer not installed, although i did and it appears in my applications in my control panel of my computer. Even applications i've bought even i had the licence from, i have to pay for.
Can someone give me some advice.. As i have a lot of applications bought it's a huge job to send each time a mail to the developer.thanks for a quick reply
11-27-2012 01:09 PM
Hi and Welcome to the Community!
Please make sure that you have carefully followed this KB:
You must use the exact same BB ID on this new device as you had used when you purchased those old apps. If not, then you need to switch the BB ID on this new device to your old BB ID:
Beware though...if you've made purchases on this new BB ID, those cannot be merged into your old BB ID. You'll need to choose one BB ID to continue with, and continue to work with the developers to hopefully allow you to migrate your apps to the chosen long term BB ID.
Otherwise, I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully it'll work for you! Good luck and let us know!
11-27-2012 01:29 PM
11-27-2012 01:34 PM
11-27-2012 01:37 PM
sorry, i did the clear cache, blackberry world closed, than i logged in with my id, list was loading (only the text appeared) than it said, error in loading application list. only the app that were originally on the blackberry appeared.
11-27-2012 01:44 PM
OK...then please try this sequence:
1) Remove AppWorld from your BB
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
4) Do another Batt-Pull reboot
5) See if it now works.
You've also not said anything in response to my information above (post 2) regarding using the proper BB ID...so I am still guessing that such is not the problem. But, if it is the problem, then anything else we are trying will of course be a waste of time.