06-07-2013 02:32 PM
My app was recently denied that was supoosedly ver 2.0 of my app however 1.0 ver of the app is still pending approval i'd like to release ver 1.0 from the approval process back to draft so that i can resubmit it how can i do this as there is no option to release the version from pending approval status.
My tickets are 2693947 and 2693946 The status for the tickets is Open i'd like to close them.
Would someone be able to help me Is there a phone number i can call for vendor support I've asked numerous times on the vendor page and haven't received an anwser honestly not sure where to look for any reply .
I've been on here for most of the day and started this whole process sice 7:30 am this moring
06-10-2013 06:55 AM
05-16-2015 07:29 AM
This worked for me after weeks of trial and error:
You need to retrieve a backup of the files in your /Library/Research In Motion/ directory around the time your first uploaded the app (author.p12, barsigner.csk, barsigner.db, bbt_id_rsa, ppt_id_rsa.pub,debugtoken.bar, etc - everything). I placed the current files in a created "NewerFiles" directory. I then copied all the backup files to the "Research In Motion" directory. Close and reopen your Momentics. You may need to udpate your bar-descriptor.xml signing keys ("Configure package signing and debug tokens" and then set the Author Information using "Set from Debug Token")
Ensure your Package Name is the same. Ensure your package version is incremented by 1 only (Only the Package Build ID worked for me - I set it to 2 from 1).
Hope it works for you.