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New Member
Posts: 1
Registered: ‎07-29-2009
My Device: Not Specified

Pairing trouble with Storm and Plantronics Voyager 520 bluetooth.

The original BB Storm that I got back in January paired and work perfectly with my bluetooth headset.  I recently lost my phone and received a brand new BB Storm that I am trying to pair my BT headset with.  The BT has the "quickpair" technology but I cannot get them to connect.  Everytime I go onto my phone to search for any devices the search comes up with nothing.  Not sure why it would work so well with my old phone but not do anything with this brand new one.  Please advise. 
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Pairing trouble with Storm and Plantronics Voyager 520 bluetooth.

HI and Welcome to the Forums!


This is the KB that discusses generic pairing:

KB03391 Pairing BlackBerry devices with Bluetooth enabled devices



 If I had to guess, I'd say that your headset is not in pairing mode while the Storm is looking for it. I suggest checking the manual for the headset to be certain that it is in pairing mode...I know that every time I have to pair my Plantronics headset I have to refer to the Plantronics manual for how to do that. I'd also suggest skipping the "quickpair" thing and doing it manually.


Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!

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